How will HSN.com stack up against Amazon and the likes?

I am an Amazon prime member and have been their customer for over 8 years. Amazing service, Super fast shipping and the online ordering experience is slick and efficient. Now why do I say that on the HSN site?

A few months ago I wanted to order a teeter hangup and HSN had the best deal on them. I created an account and provided all my information including my credit card information and went through the checkout process. All cool so far. Now when i placed the order, the website said 'unable to process the order'!! I checked all the details everything seemed right. Credit card was good, Amazon was sending me tons of stuff on the same credit card!

So, I called the number on the site. After 15 minutes I was informed that I had a 'Bad Address!!". It took me a while to figure out what that means. It means someone ordered something from this address and did not pay for it. I bought this house 2 years ago. So now I am stuck with a 'Bad Address'! The customer representative on the phone told me that they are going to escalate this. It takes 7-10 business days!!! That was a few months ago! I also forgot about it. Teeter is not really a 'Need' item for me!! 

Fast forward to now. HSN still has the best deal on teeters and I still feel I should get one. So I go back this time thinking the 'Bad address' problem is probably fixed by now. So I tried ordering again online! and you guessed it 'unable to porcess the order'!

So I call the number again. But I am better prepared this time. I know I have the 'Bad address'!! So I call and tell the lady that I have a bad address and it is not fixed yet! She was a sweetheart! She really wanted to fix this. Infact I would say that all the 3 people I have spoken to were very nice and gracious. They just were not equipped to solve the issue. Sharon worked hard at my problem. She could not locate my account!! I gave her my email address, my first name and last name! No luck!! She could not locate it with my credit card number either. And the interesting thing is that all this information is there on the HSN.com site. So I guessed they are not linked and are separate systems. She then escalated to the leadership and after 20 minutes and a lot of thanks for my patience I was transferred to the HSN.com representative who had to be given the same information all over again. I told her that this is a 'Bad Address' problem! Even she could not locate my account. And now after 35 minutes, I just hung up the phone with no order placed yet! She says it will take 7-10 business days. They are under federal guidelines on this.

Teeter is not really something I want to have to fight for so much. I can order this from Amazon for a few bucks more. I can choose not to have it at all. As I think aloud, who is really the loser here?? Is it not HSN? and will they be able to  keep up with the Amazons of the world!! I think NOT!! At least in my teeter depraved mind right now!!!